Refund & Cancellation Policy

Last updated: 18 September 2026

This Refund and Cancellation Policy governs all purchases made on exambook.co.in or through the ExamBook mobile application, operated by SOLESEED INFOTECH PRIVATE LIMITED. By completing a purchase, you acknowledge and agree to the terms set out below.

1. Digital Product — All Sales Are Final

ExamBook sells digital educational content. The moment a payment succeeds, the full subscription is unlocked on your account and every video, note, mind map, mock test and AI feature in your plan becomes available at once. Digital content of this kind cannot be returned, withdrawn or restocked once it has been delivered.

2. Subscription Plans

The following plans are available on exambook.co.in and within the ExamBook app. All prices are in Indian Rupees and are inclusive of 18% GST.

• Monthly Plan — ₹279 (30 Days)
• 6-Month Plan — ₹699 (180 Days)
• Yearly Plan — ₹999 (365 Days)

3. What Is Not Refundable

No refund is issued in any of the following cases, which together cover every ordinary purchase:

• Change of mind after purchase, or finding another product you prefer.
• Not using the subscription, or using less of it than you expected to.
• Unused days remaining on a plan, whether you stop using it or delete your account.
• Device incompatibility, storage, internet connectivity or other limitations on your own device.
• Any subscription amount auto-debited where the mandate was not cancelled in time.
• Dissatisfaction with content, results in an examination, or expectations not set out in writing by us.

Before buying, please use the free samples on our website and the free content in the app to satisfy yourself that ExamBook is right for you. That is what they are there for.

4. Payments That Did Not Deliver Anything

A failed payment is not a refund — it is money taken without anything being delivered, and we will always put that right. Write to us and we will either activate the plan you paid for or return the amount:

• Money was debited but the plan was not activated on your account.
• You were charged twice for the same purchase (duplicate transaction).
• You were charged an amount different from the price shown at checkout.

Raise it within 7 days of the transaction, with your order or transaction ID, so it can be traced with the payment gateway.

5. Auto-Debit and Subscription Renewal

In accordance with RBI (Reserve Bank of India) guidelines on recurring mandates:

• Any mandate authorised by the user and not cancelled prior to the renewal date is considered valid and final.
• No refunds are issued for subscription debits where the user failed to cancel within the stipulated 24-hour window before renewal.
• Once a subscription amount is auto-debited, it is considered a completed transaction and is non-reversible.
• It is the user's sole responsibility to cancel the mandate before the renewal date if they do not wish to continue with a paid subscription.

6. Cancellation

• You may stop using ExamBook at any time. Your plan then simply runs to the end of its paid period and is not renewed; no amount is returned for the remaining days.
• If a recurring mandate has been authorised, cancel it at least 24 hours before the renewal date through your UPI app, your bank, or the payment provider.
• Discontinuing use is not cancellation of a mandate — the mandate must be cancelled explicitly.

7. Failed / Pending Transactions

If a payment failed but the amount was debited from your account, it is typically auto-reversed by your bank within 5–7 business days. If it has not been reversed within 7 business days, contact us with your bank transaction reference number and we will take it up with the payment gateway.

8. Chargebacks

If you believe a charge is wrong, please contact us first — most issues are settled in a day. Raising a chargeback on a delivered and used subscription may result in the account being suspended while the dispute is examined.

9. Contact